Delivery Information

PURCHASE ORDERS AND DELIVERY OF GOODS (FOR CREDIT CUSTOMERS ONLY)

Orders

Your order has been received when the goods have been selected, placed in your shopping basket and the order successfully submitted online. 

Delivery of Goods

Goods will be delivered to you as per your agreed order and delivery schedule. The goods ordered will be delivered to the address provided on your Credit Application Form. If this is no longer the address for delivery, please advise us before placing an order.If any of the goods you have ordered are not delivered, it may be due to stock unavailability, and Clause 5 applies.

Delivery of Tobacco Products

Australian Law prescribes that orders including tobacco can only be placed and/or delivered to a person who meets the minimum age requirements.

Unavailable stock

Whilst C-Store will try its best to ensure that the goods you order are supplied to you, there may be times when stock is unavailable. This may be due to the product ordered being out of stock, or your order may be higher than our stock holding including lines marked for deletion. We do not back order stock.

Returns or refunds

If the goods you have received are damaged, or if you are not satisfied with their quality, you must contact the relevant C-Store office that supplied the goods within 24 hours of receiving them to register your request for credit or return. (Phone number located on top of C-Store invoice.) Once notified, we will arrange for the goods to be picked up and a credit issued. Tobacco order discrepancies must be communicated at time of delivery no later than 1 hour.