Frequently Asked Questions

GETTING STARTED
PLACING AN ORDER
ABOUT US

GETTING STARTED

How do I register for online shopping?
Simply fill out our C-Store credit application form here. Once approved complete your website (portal) registration.

Already registered to use the C-Store website? 
There’s no need to re-register on our new website if you already have an existing login. Simply click on the Login button and click Forgotten Password. You’ll be prompted to enter your customer ID number and be sent a link to your nominated email address, where you can reset your password. Once that’s done, you’ll all set to start shopping. If you do not receive the email with the link included, please contact your local C-Store Office and they will assist you. 

Shopping lists – how to create and save?
The shopping list function can be utilised once you’ve registered and logged in to the website. Simply place all items in your basket, then pick the "save to Shopping List" button. To checkout using the shopping list, simply click on the trolley icon or the "Add to basket” button in the open shopping list view. There’s no limit to the number of shopping lists you create and you can name them all to suit your business needs.

How to upload orders? 
You can save time by uploading your order directly to the C-Store website by using the Upload Order functionality. Simply create your order form by scanning products in line with your standard business process and export the file to your computer. The file can then be uploaded direct to the C-Store website, by visiting the Upload Order page when logged in on the site and upload your document by following the prompts. The uploaded form will automatically populate within the website basket and you’ll be able to: populate within the basket

1.       Update and add other items to your order as required

2.       Proceed to check out 

3.       Save as a Shopping List for future/ongoing use

How do I view my shopping history?
You can view up to 13 months of orders in Accounts under the “Order History” tab on the left of screen. If you are already logged in, click here to be directed to your order history.

You can also view your Invoices in the Reports Tab here by selecting the time frame you wish to search.

What are the minimum requirements to view/use this website?
This site is best viewed in browsers such as

Chrome v38

Firefox v33

Safari v7

Internet Explorer v11

(issues may arise if you are using earlier versions of Internet Explorer. We strongly recommend updating the the most recent version)


PLACING AN ORDER

Is there a minimum order value?
Please contact your local store to get a quote on minimum orders. The friendly store managers are always happy to work out a deal that suits your needs.

How do I know if my order has been placed?
You will receive a confirmation email to verify your order has been received.

Can I change my order?
You will need to contact the store to amend your order.

Why does my order invoice show a different price to the summary?
The order summary tells you what you have ordered, however in some instances it can't calculate the absolute cost (if you have ordered a random weight item like bacon, for example). In this case, it will show your order but leave the cost of this item until invoicing when the correct amount calculated.

If you have questions regarding any such items, please contact your local store here.

Did you know that you can schedule repeat orders?
You can schedule repeat orders for products when you sign up for a credit account with Campbells. When you place your order, you'll be prompted to create a "Repeat Order" during checkout. Pick the day, date and frequency that work best for your business. We'll send you an email to confirm prior to fulfilment. If anything changes, it's easy to change your repeat order schedule.


ABOUT US

ABOUT US
We are the major supply solution to both Petrol/Convenience and general Convenience retailer throughout Australia. Supplying all categories into this retail channel.