National Customer Service Team

Contact Phone: 
1300 366004 (Press 2)


Hours of Operation:
Monday to Friday, 7am to 7pm (EST)
National Public Holidays Only (Closed)

Customer Service Centralisation
Busy Trading Times
Call Back Technology
Claims Process
Customer Service FAQs

Customer Service Centralisation

Metcash C Store is continually striving to work smarter and to meet the requirements of our customers. The move to a National Customer Service Team will assist us in servicing our customers efficiently with transparency and measurable processes. This will enable us to give increased hours of coverage for customers to contact us with our hours now being 7am to 7pm Monday to Friday and full service for State based Public Holidays.

During the transition period, all state based Customer Service contact numbers and email address will be diverted through to the C Store National Customer Service Team from Monday 8th October 2018.

Please update your contact details for C Store Customer Service to the above phone and email details.

Your Customer Service Team

To ensure we remain focused on our customers, we have developed a close relationship with all key personnel. Even though the Customer Service Team may not be in located within your state, we are confident that with the support of the states and customers, we will be able to give you a high level of service, with increased communication, increase contact hours, transparency and the ability to improve the processes through the business.


Phone: Busy Trading Times:

Upon studying the inbound calls across the states, we have identified that peak times that involve delays on the phone for our customers are between 8.30am – 10am and in the afternoon between 1.30pm-2.30pm. It is during these periods, that customers may have experience delays in contacting a C Store Customer Service Officer.


Call Back Technology:

With the centralization to minimize the impact to you we have introduced Call Back Technology. This gives customers the option of hanging up and being contacted (called back) by a Customer Service Officer, without losing their place in the queue and not having to wait on the phone “wasting” time.
By dialing the direct National Customer Service number 1300 366004 (Press 2), after approximately 4 minutes you have the option to press “1” reserving your position in the queue and activating the call back facility.
To utilize this facility, you must dial the 1300 number above, as calling your state Customer Service number will transfer the call to the National Customer Service but will not activate the “call back technology”.

We strongly encourage you to update your records for contacting C Store Customer Service By contacting the team utilizing the new contact details (above) will assist the team in receiving your call more efficiently. We understand your time is valuable and by using the "call back technology" resource will enable you to continue with running your business, knowing that a Customer Service Officer will phone you back on the number you dialed from.


Claims Process:

To minimize delays on the phone all claims will need to be sent via email/fax on dedicated claim forms that will be available on the C Store Portal from Friday 5th October 2018.
With centralization comes increased communication. When you submit a claim, you will receive an email confirming that we have received your claim and the name of the Customer Service Officer who will be looking after this claim; together with an estimated finalization time frame. Upon finalization of your claim, you will receive an email advising of the outcome of your claim. So, it is imperative that you keep the National Customer Service Team informed of any changes to your store email address.

You can download the Claim Request form here.

The claim form will open in a new browser window. The form must be saved on your own pc as an Adobe PDF document before completion.   

The latest version of Adobe Acrobat Reader DC (free download) is required to be able to complete the fillable PDF version of the Claim form.